Terms and Conditions

Conditions of Sale                                                                                                                                                                             

1. In these terms and conditions:

“Buyer”                        means Niche Office Solutions Limited of PO Box 185, Bradford, BD13 9BJ

“Contract”        means the contract for the sale and the purchase of any Goods and / or Services and which shall include the Specification

“Goods”                       physical items sold by the Supplier to the Buyer under an agreement

“The Seller”     means the Company named above.

2. Order Placement

2.1       All confirmed orders must be subject to a purchase order or confirmation by e-mail

2.2       The order input deadline for next day delivery is 5pm

• Written confirmation of order cancellations must be obtained by the Buyer prior to despatch of the Goods and an order cancellation reference number be obtained from the Seller’s Customer Care Department.
• The Seller will charge a restocking fee of 20% of the value of the goods in addition to any other expenses incurred by the Seller for all order cancellations received after the goods have been despatched except:
  • Orders for non-stocked products cannot be cancelled once the Seller has ordered the products from their Supplier.

3. Prices

3.1       All prices are subject to change without notice and should always be confirmed at the time of placing an order.

3.2       All prices quoted or accepted are exclusive of Value Added Tax and the contract price shall be such price plus VAT.

• All prices quoted or accepted are exclusive of packaging, delivery and insurance which shall be charged unless otherwise agreed in writing by the Seller.
• All prices quoted or accepted are exclusive of Credit Card Processing Charges. A charge of 3.00% will be added to the value of all orders and invoices where payment is made by Credit Card. The Seller reserves the right to vary these charges from time to time.

4. Payment

4.1       For all credit sales the Buyer shall make payment for the Goods in full without any deduction or right of set off, within 30 days of the date of the Seller’s invoice.

4.2       The Seller shall not be liable to the Buyer for any loss or damage due to any delay in delivery of the Goods.

4.3       Any dishonoured cheques issued to the Seller will incur a minimum charge of £20.00 for each presentation. Cheques are automatically presented by the Seller to the bank 3 times.

4.4       If the Buyer fails to make any payment on the due date then, without any other right or remedy available to the Seller, the Seller shall be entitled to:

4.4.1                Suspend any outstanding deliveries;

• Cancel or suspend the Contract; and
• Charge the Buyer interest (both before and after any judgement) on the amounts unpaid at the rate of 2.00% per annum above the Barclays Bank plc. base rate from the date of the invoice to the date payment is received in full by the Seller.

5. Delivery

• All deliveries are based on a next day service unless otherwise agreed but exclude certain geographical limitations (see 5.3)
• All delivery charges include packing and carriage (but not insurance) and are charged at cost unless otherwise agreed in writing, and are subject to third party carrier alteration

6. Claims

• All claims must be processed to info@nicheofficesolutions.co.uk. A claim will not be valid unless accompanied by a reference.
• Delivery discrepancies must be notified in writing within 3 days of receipt of goods
• Damaged goods – As 6.2 but a copy of the carriers delivery note showing receipt signed for as damaged must also be supplied. All damaged goods must be retained until the claim has been settled.

6.3       Short Shipments – As 6.2

• All invoice queries must be notified within 7 days of the invoice date.

7. Title to Goods

7.1       Risk in the goods passes to the Buyer:

7.1.1    On delivery in the case of Goods delivered to the Buyer or Goods delivered directly to another location specified by the Buyer; and

7.1.2    At the time of collection in the case of Goods collected from the Seller’s premises.

7.2       Title and ownership of the Goods remains vested with the Seller until the Seller has received payment in full for all sums due for the Goods supplied to the Buyer.

7.3       Until payment of the purchase price the Buyer shall store the Goods separately to any goods, which belong to the Buyer or any third party, and shall be clearly marked and identifiable as the Sellers property.

7.4       If the Buyer fails to make payment to the Seller when it falls due, a bankruptcy order is issued against the Buyer, the Buyer enters into a voluntary arrangement with its creditors, or being a company enters into a voluntary or compulsory liquidation or has an administrator or administrative receiver or receiver appointed over all or part of its assets or suffers any similar action or if the Seller has reasonable cause to believe that any of those events is likely to occur, the Seller shall have the right without prejudice to any other remedies:

7.4.1    To withhold delivery of any undelivered goods and stop delivery of any goods in transit;

7.4.2    To require the Buyer to part with possession of any Goods owned by the Seller; and

7.4.3    To enter without prior notice any premises where Goods owned by the Seller may be located and repossess any Goods owned by the Seller.

8. Returns

8.1       Returned goods will not be accepted without authorisation by the Seller and a valid Returns Number issued by the Seller’s Customer Support Department.

• Unauthorised returns will be ‘refused’. ‘Refused’ goods must be collected by the Buyer within 30 days.
• ‘Refused’ goods not collected within 30 days they will be disposed of by the Seller.

8.2       Faulty goods – The Seller are a reseller of goods on behalf of the manufactures and seek to apply the manufactures warranty procedures to its Buyers as fairly as possible.

8.2.1    Faulty goods will only be accepted for return within 60 days of date of the Seller’s sales invoice.

8.2.2    Some situations may require prior authorisation from the Manufacturer before credit can be agreed. In such situations the Buyer will be required to provide a written fault report and print sample

8.2.3    All goods returned as faulty will be tested on receipt by the Seller:

• Those goods found to be faulty and within the Manufacturer’s sell by date will be credited or replaced accordingly.
• Those goods found not to be faulty or outside the Manufacturer’s sell by date will be reported to the Buyer. The Buyer must arrange for collection of these goods in accordance with clauses 8.1.1 and 8.1.2 relating to ‘refused’ goods.

8.2.4    Faulty goods will be collected free of charge subject to the Buyer’s compliance with the Seller’s returns procedures.

8.3       Damaged Goods – All deliveries received in a damaged condition must be signed for as damaged and reported to the Seller’s Customer Care Department in accordance with clause 6.3 above. The packaging and goods must be retained and returned to the Seller.

8.4       Incorrect Goods – Where the Buyer receives goods which have not been ordered from the Seller and notifies to the Seller in accordance with clause 6.2:

• Replacement goods will be despatched the same day as notification (where stock available); and
• The Seller will collect the incorrect goods at their expense.

8.5       Cancelled Orders Despatched – Unless written cancellation is received in accordance with clauses 2.3 and 2.4 these goods may only be returned at the Seller’s discretion. If authorised they will be returned at Buyer’s expense and subject to a 20% restocking fee

8.6       The Seller endeavour to make all collections within 48hrs. The Buyer must ensure that the goods are adequately packed and ensure they are located in the area normally associated with deliveries, ready for collection.

8.7       Return numbers are valid for 14 days. Goods cannot be returned after this date.

8.8                   All returns must be suitably packaged for return. Product with damaged or defaced original packaging will be ‘refused’ and dealt with in accordance with clauses 8.11 and 8.1.2.

9. General

• These Conditions shall supersede all previous conditions of Niche Office Solutions Limited
• These Conditions shall take precedence over any conditions of the Buyer and shall not be varied without the written consent of Niche Office Solutions Limited
• If any provision of these Conditions are held to be invalid or unenforceable by a Court of Law in whole or in part the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected.
• The Contract shall be governed by the laws of England and the parties shall submit to the sole jurisdiction of the English Courts.
• All invoices will be transmitted electronically to the Buyer.
• 6 The contents of this email message and any attachments are confidential and are intended solely for addressee. The information may also be legally privileged. This transmission is sent in trust, for the sole purpose of delivery to the intended recipient. If you have received this transmission in error, any use, reproduction or dissemination of this transmission is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply email or at – 0845 0739409. Company Registration No. 397204, VAT no. 122845230, DUNS 217216346. Registered address: 272 Bath Street, Glasgow. G2 4JR. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

We agree to the terms of sale set out above

Authorised Signature:             ………………………………………………………

Name (please print):               ………………………………………………………

Position:                                 ………………………………………………………

On Behalf of:                          ………………………………….. …………………

Date of Signature                   ………………………………………………………

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For procurement details, bulk purchasing, and further product information, contact our team today on 01274 965089 or check out our website at www.nicheofficesolutions.co.uk / www.nicheofficesolutions.co.uk/niche-nhs

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If you have any additional questions, drop us an email at info@nicheofficesolutions.co.uk